You can return your BOTB merchandise up to 28 days from the date of despatch of your order.
Please email firstname.lastname@example.org advising the items and brief reason for your return and you will receive an automated reply advising our returns address.
Returns must be in their original condition, unworn/unused/unmarked with original tags, labels and packaging.
Returns must include a copy of your original order confirmation or other proof of purchase to enable us to identify you.
Your return item(s) will be inspected upon arrival before your refund is processed (to the original payment method). It can take up to 10 working days after receipt for your refund to be processed and you will receive a confirmation email once this is completed.
We do not offer free returns so all return charges are the customer's responsibility and we highly recommend that you use a tracked/signed for service.
We will not be able to accept returns for online orders at any BOTB event venue because event retail is managed separately. Items purchased at a BOTB event venue can be returned in accordance with the above procedure and must include a copy of your proof of purchase.
If you require a different size, please place a fresh order online and return the unwanted size for a refund as outlined above.